Been a while, huh? Let’s hit some bullet points:
Parents are gone. Drove to the airport last Wednesday to drop them off (there are pictures, I may share the ones in which everyone is bawling at the terminal). Got a call from them Friday night, they’re on the ground and safe. Email contact is good, we’ve tossed a few back and forth, but access is still sparodic for them.
Classes are pretty much done. I’ve got to finalize this Phil of Language paper and finish my four essay exam for Complex Organizations. Then find time to do some review for Geology. Good semester overall, though I have some serious complaints about my Phil of Language class which I may delve into later. You’re welcome to ask, as I think it’s an interesting set of things to be bothered by.
Still trying to find somewhere to live for the Summer, and then again in the Fall. Original plans to sub-lease over at Cabana for the Summer have fallen through. If you know someone looking for a room-mate for the summer, preferrably in the area that’s relatively downtown-ish, do let me know.
Seriously considering Chinese in the Fall. I know I’m partway through the Italian language sequence, but man would I prefer Mandarin. I’ll probably snag it as an elective at the least.
Had a really interesting discussion with Mo via IM the other day in which we talked about creating social safe spaces online. We talked technical solutions, social solutions, and how they might be combined. I proposed something I think would be super-effective, but something that would also take a tremendous amount of work. It was a really fun discussion for me because this is totally the sort of thing I love to think about (it’s what I’d love to do professionally).
I’ve been thinking a lot about the ways in which communities produce things for the audience of the community itself. Art, fiction, gifts, etc. There’s something really interesting in the dynamic, but I’m having a hard time putting my finger on it.
I’ve also been thinking about modes of thought. We tend to highly emphasize analytical thinking and discussion in academia, and in society in general. What sorts of interactions are we neglecting by failing to consider intuitive thought and modes of discussion? What other modes exist that we haven’t identified because we’re so focused on analysis?
And now to work: Two of our people called in sick this morning, one of them was replaced on the schedule. Emily stayed two hours later to cover part of the missing shift, and then Bill came in on his off day to cover the rest. We’re still working a two-man shift when we should have three, and it shows. Now, to be clear, Bill is one of the most effective employees we have here. Like, he’s really, really good. He’s been doing this longer than I’ve been alive and he knows his business.
But the two of us are running the ragged edge to keep up with everything. We only nominally have assigned jobs, mostly we’ve been just catching everything we can manage. This has been really, really stressful because there’s no down time (it took me an hour to finish my fast food lunch). Which brings up something interesting. We work weird hours here. In addition to simply weird ones (starting at 05:00, for instance), we also tend to work long ones (10 hour shifts are standard for full-timers). We also don’t get scheduled breaks or meals. You can, if things aren’t super-busy, take some time to get food or walk outside, or whatever, but sometimes things are too busy for that.
That’s a stressor right there. I already knew that, of course, but this is a different way of considering it. In addition to that, we’ve got the fact that we work inside a building with no natural light. No windows or anything. It looks the same no matter what time of day it is. It’s not claustrophobic precisely, but certainly less than ideal (except from a security standpoint). We also deal with stupid people (as well as people with real emergencies) both of these are pretty significant stressors in different ways.
The stupid people is the same stressor you end up with any call center, or any service job, really. Some people are rude or dumb or whatever, and it can just drive you carzy. The emergencies thing is a bit different. I think it has to do with empathy or something. I mean, you don’t talk to someone who’s just been raped and is crying and trying to get help without your stress levels elevating significantly.
Now, under normal circumstances, when we have three people, you have a chance to informally unwind because you get a little time between calls. It’s not perfect, but it helps you keep from just snapping. It’s what allows us part-timers to work and go to school: the job doesn’t leave you with unmanagable levels of stress, at least not if you already have a relatively high stress tolerance level. But, sometimes, you end up in a situation where all of the factors combine.
It’s odd. I tend to be hard to stress. I’ve got what is, perhaps, an unusually high level of stress tolerance (that or most things don’t act as significant stressors). But today, I am just really, really stressed. The status monitor has overflowed (which means we have more than 18 active calls at the moment), and we’ve got four calls holding, which means they need to be dealt with but we haven’t had time to even notify any of the officers on the street about them.
What’s worse, in a way, is that my relief at 13:00 (I volunteered to stay two hours so that we didn’t have to call anyone in, Claire worked something like 12 days in a row because she’s greedy for overtime) is going to have a tough time. It’s not that they’re not good. it’s just that I happen to think that I’m incredibly good. It may be arrogance, or I may just be tremendously competent at this job, but for whatever reason I feel bad because I think they’re going to have a harder time after I leave (though Bill will still be here, and he could probably do almost all of this on his own if he had to).
Anyway, work is interesting. It’s not usually stressful, but today it is. I’m not used to it… how do you deal with stressful days? I don’t have them very often, after all.
Thomas